Block of the Month Details & Policies
Here at Stitchin' Heaven, we want to be your Block of the Month Headquarters!
We work hard to give you an assortment of programs with easy-to-understand monthly payments. From simple to advanced, choose from lots of techniques, like traditionally pieced, paper-pieced, applique, embroidery, and so many more. Our goal is to offer that beautiful quilt, broken down into pieces that won't overwhelm you, or your pocketbook. Once you pay the Start-Up Fee, each month is just $24.95 + Shipping and Handling. Unless other arrangements are made, your monthly fees will be billed to the credit or debit card that was used to pay the Start-Up Fee.
When you register for our block-of-the-month quilt programs, it is understood that you are registering for the entire program. We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration.
We understand, however, that things happen. If something happens that causes you to need to cancel, please let us know right away! Should you need to cancel before the program is over, however, the Start-Up Fee is not refundable.
Often times we provide complete products (pattern, background, etc.) on our BOM programs during the first month. This is for your convenience and to protect against possible dyelot changes in the fabrics. In these cases, if a cancellation is made by the customer before the 6th month, a fee for the full amount of the items (pattern, background, etc) will be charged to the credit card you have provided.
Afraid of mistakes?
Our store is unique in that if you should make a small mistake on a particular piece of fabric you can call and request a replacement. We are happy to accommodate when fabric is available provided this policy is not abused. If you make a large mistake we usually have extra fabric available for you to purchase at a small price. Please just call and discuss it with us!
Why should you participate in a Block of the Month program at Stitchin' Heaven? That's the question we ask ourselves daily! So, we've come up with a few answers:
RELIABILITY. Stitchin' Heaven has offered BOMs for over 10 years. Our first Dear Jane program began in 2004, and we've had over 1400 participants to date!
FABRIC KEY. That's right! Don't fuss over fabric placement. We offer fabric keys online so that you know exactly where each piece of fabric goes.
SUPPORT. We offer telephone and e-mail support. If you're having trouble, just let us know. We're here to help.
SIMPLY PUT ... FUN. We do the work for you! We find gorgeous quilts, and pick from our huge selection of fabrics for that perfect piece saving you time, money, and the leg work.
ABOVE & BEYOND. We go above and beyond the call to see that your BOM is fun. If you make a small mistake, let us know, we'll send you a replacement piece for free!
SELECTION. We at Stitchin' Heaven want to be your Block of the Month Headquarters, and we invite you to check out all our programs. We have new ones beginning monthly, and we are always looking for more.
SATISFACTION GUARANTEED. We guarantee you will be happy with your BOM. We'll do everything we can to see that you are 100% satisfied.
QUALITY. We also understand, that in this slow economy, everyone is looking for a way to do what they love, while not spending a lot of money. BOM programs are a great way to invest small amounts of money at a time, while still getting the quality that you have come to expect in your quilts.
Each program has a $25 non-refundable Start-Up Fee. This, not only, tells us that you are invested in the program, but helps us to cover the initial costs of the patterns and fabrics needed. It also allows us to offer you the quilt at a reasonable monthly fee without a large lump-sum payment at the end for borders, binding, etc.
If you are signing up for a Block of the Month, and already have the book/pattern, we will discount the Start-Up Fee by 50%. Just let us know in the comments section of your order, and we will make the necessary adjustments upon billing.
if you have the book or pattern for a block of the month we discount the sign-up fee by 1/2. So if you do not need to receive the book just mention it in the customer comment section and you will be charged 12.50 at sign-up instead of 25.00
Beginning the first month of the program, and for the duration of the program, you will be billed the amount stated in the details + Shipping & Handling (and taxes when applicable). Unless other arrangements have been made, fees will be billed to the credit/debit card used to pay for the Start-Up Fee
We bill out many Block of the Month Programs each month, so, each program is scheduled a designated time during the month. Once a Program begins, and is scheduled for that first month, it will be billed on, or about, the same time each month, depending upon weekends and holiday. If you are interested in knowing when you will be billed, please consult the BOM Calendar each month for the exact date.
If, for any reason, we are not able to charge your credit card, a postcard will be mailed to you, and your kit will be held until payment arrangements can be made. For this reason, we encourage you to let us know if you receive an updated credit card or expiration date.
Shipping & Handling
Shipping & Handling may vary throughout the program. If a kit is larger, and shipping is considerably more than normal, we will charge more shipping. Please know that we do our best to reduce shipping costs, and try to keep your normal, monthly shipping cost to under $5 per kit.
For any one of our programs to "make," or actually take place, we must have at least 50 participants. Though most do, not all programs that we offer actually materialize. We also have to set a maximum amount of participants, and once that limit has been reached, a Waiting List will be set up.
If a program is cancelled, you will be contacted via email, and given the choice to apply your paid Start-Up fee as a:
- $25 store credit
- Start-Up Fee for another Program
- $25 refund
What is A Waiting List?
Once a Program has reached the maximum number of participants that we can accommodate, we will set up a Waiting List. This helps us to know how many people would be interested in participating in the program if we do it again. So, if you're interested, please sign up so that we will know!
Do I have to pay and when?
It is free to sign up for the Waiting List. Once we have enough response, usually 30-40 people, we will re-open the Program for Start-Ups. At that time, we will contact everyone on the Waiting List (via email), and they will be given the opportunity to enroll in the program and pay the Start-Up Fee at that time. It is important that we have an updated email address that is checked often.
Is there a Block of the Month Program, or a quilt that you would like us to offer?
Send us an email, and let us know! When we use your suggestion, and the Program "makes," you will receive a free Start-Up Fee to participate in the program, if you wish. Email suggestions to email@example.com.