Shipping & Order Information
If you can't find what you are looking for in our store, or have a problem placing your order, please contact us!
Welcome to Stitchin' Heaven's Secure Online Store!
For those of you who prefer to purchase offline, We'll also gladly process your order by mail, phone, or fax using Visa or Mastercard. When you complete your order in the store, just choose the "fax" or "mail" payment option to print out an invoice to fax or mail in with your payment. For your convenience, you can also call our TOLL FREE ORDER LINE below:
Please call 800 841-3901
or fax it to us at 903-638-6916
or mail with your payment to:
1118 N. Pacific St
Mineola, TX 75773
Thank you for shopping with us!
If you have any problems or questions with your order please e-mail us!
Domestic Shipping & Handling Fees
|Purchases up to 29.99||$6.50|
|$30.00 to $48.99||$7.50|
|$49.00 and up||FREE*|
SHIPPING WILL BE VIA USPS OR UPS DEPENDING ON COST, UNLESS OTHERWISE REQUSTED.
*Some exclusions apply. Free Shipping is for the lowest available shipping method that will normally require a 7-10 day delivery. If you need your products sooner, please note in comments that you would like to upgrade to PREMIUM SHIPPING. We will contact you and quote your shipping fee in that circumstance as well as the delivery time-frame.
How Are Shipping Charges Calculated?
At Stitchin' Heaven we try to keep shipping costs down to the minimum. Our shipping charges are for shipping & handling, meaning not only will you be charged for the actual cost of shipping your order, but for the other costs associated with shipping your order. These costs include but are not limited to: postage fees, envelopes, boxes, packing materials, tape, labels, equipment necessary for processing your orders (scales, software, dedicated printers etc.), labor to process and package your order. These are just some of the costs directly associated with shipping your orders in a timely and cost effective manner. Please note that shipping rates quoted on your order may not be the actual shipping cost, as we will manually adjust for any considerable differences. For example, if ordering just one pattern, shipping is quoted at $6.50, we adjust that accordingly and you can assume one pattern will not ship for more than $3.50. If you are ever in question of any of our shipping rates, please do no hesitate to contact us at firstname.lastname@example.org.
Discounted Sale Items
Shipping costs for discounted items will be figured according to the full price of each item, and not the discounted price. Our webstore figures shipping and handling according to the dollar total of the order, and we cannot change this. Thus, when discounted items are ordered, we will adjust shipping costs upon billing to reflect the non-discounted prices of these items.
International Shipping & Handling Fees
Please Note: We are not responsible for the receipt of international shipping. We send our international packages via the least expensive method but if a customer wants tracking or insurance they need to request it from us and will be billed at the applicable rate. If tracking or insurance is purchased and the package is not received we will assist in the tracking request but we will not be responsible for the receipt of the package.
GLOBAL PRIORITY COUNTRIES:
We ship Global Priority Mail to all countries that are on the Global Priority system. A Global Priority Mail shipment to Canada, Mexico, and to all other countries is billed at actual shipping costs. In most cases, Global Priority Mail is less expensive than surface mail and will arrive in approximately one week as opposed to 6 to 8 weeks surface. Shipments that are over 4 lbs or will not fit into the USPS large flat rate envelope will be billed as quoted by USPS.
NON-GLOBAL PRIORITY COUNTRIES:
Shipping prices to non-Global Priority Mail Countries can vary widely. Please specify when ordering whether you want surface or air shipping. Shipping charges will be billed as quoted by the US Post Office.
Orders placed from within the state of Texas will have 8.25% sales tax added. International orders (outside the US) may be subject to customs duties and taxes.
Our policy and promise to you is that we want you to be 100% satisfied. If you receive a product from us that is not what you thought you were getting, simply return it for a full refund. We want you to know that you can depend on us to meet your needs. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!
Maybe you'd like to send a "hint" regarding a special occasion to a special someone. Or maybe you'd just like to keep a list of your favorite things for future shopping! Our wish list is easy to use! Just select the items you want into your shopping cart, then select Save Cart "Wish List" and enter your e-mail address and the e-mail address of the person you want to send your "hint" to along with a message. The contents of your cart will be saved with an ID number that will then be e-mailed to both of you. You (or your friend) will be able to retrieve the contents of the wish list by returning to the site and clicking on "check out." Just insert the wish list ID from your e-mail and the contents of the cart will reappear like magic.